Faq
(Nature’s Crates – Premium Dry Fruits, Berries & Seeds)
FREQUENTLY ASKED QUESTIONS
Are your dry fruits and seeds 100% natural?
Yes. All our products are sourced directly from trusted farms and suppliers. They are free from artificial colors, flavors, and preservatives unless specifically mentioned.
Are the berries sweetened?
Our dried blueberries, cranberries, and black currants are lightly sweetened as per standard industry processing. We do not use excessive sugar.
Are your products suitable for kids?
Absolutely. Our dry fruits, seeds, and berries are safe for children, but we recommend age-appropriate serving sizes.
Do you offer roasted or salted options?
We offer plain/raw, roasted, and lightly salted varieties depending on the product. Check each product page for details.
How fresh are the products?
All items are freshly packed in small batches to maintain maximum freshness, flavor, and nutrition.
What kind of packaging do you use?
We use food-grade, resealable, airtight pouches to preserve product freshness and protect from moisture.
What is the shelf life of your products?
Shelf life ranges from 6 to 12 months, depending on the product type. The exact date is printed on every pack.
How should I store the products after opening?
Store in a cool, dry place, and keep the pouches tightly sealed. For best freshness in humid weather, refrigerate after opening.
How can I place an order?
Simply add your favorite products to the cart and proceed to checkout. It only takes a minute!
What payment methods do you accept?
We support:
- UPI (Google Pay, PhonePe, Paytm)
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
Is Cash on Delivery available everywhere?
COD is available in most serviceable pincodes across India. If your pincode is not eligible, prepaid options will still be available.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placing the order.
Once shipped, changes are not possible.
What are your delivery timelines?
We ship within 24 hours of order placement.
Typical delivery times:
- Metro Cities: 2–4 days
- Other Cities: 3–7 days