Return & Refund Policy

At Nature’s Crates, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns & Refunds

  • Due to the nature of food products, opened or used items cannot be returned.
  • Only items that are damaged, defective, or incorrect upon delivery are eligible for replacement or refund.
  • Claims must be reported within 24 hours of receiving the order.

2. How to Initiate a Return or Refund

  1. Contact our customer support via:
    Email: Care@naturescrates.com
    WhatsApp: +91-9129125679
  2. Provide the following details:
    Order number
    Product name & quantity
    Issue description (with photos/videos if possible)
  3. Our team will review your request and respond within 24–48 hours with the next steps.

3. Refund Process

  • Once your return is approved, we will process a refund to the original payment method.
  • Refunds may take 3–7 business days depending on the bank or payment provider.
  • In case of COD orders, refunds will be processed via bank transfer or UPI.

4. Replacement Policy

  • For damaged or incorrect products, a replacement will be shipped at no extra cost.
  • Replacements are usually dispatched within 24–48 hours after approval.
  • If the item is unavailable, a refund will be offered.

5. Non-Returnable Items

  • Opened or used products
  • Items damaged due to customer mishandling or improper storage
  • Products past the shelf-life mentioned on the pack

6. Shipping Charges

  • Shipping costs for approved replacements will be covered by Nature’s Crates.
  • Return shipping for non-defective items is not applicable, as non-defective returns are not accepted.

7. Delays or Missing Items

  • If your order is incomplete or missing items, please contact us within 24 hours of delivery.
  • We will investigate and ship missing items or provide a refund as needed.

8. Contact Information

For any queries regarding returns, refunds, or replacements, reach out to us:

Email: Care@naturescrates.com
WhatsApp: +91-9129125679
Our team will assist you promptly.